Licences and tiers
A Click Hotel licence is bought once and lasts for the life of the property. There is nothing further to pay: no renewal, no per-guest fee, no share of anything.
What a tier decides
Two things:
How many guests can be connected at once. Count devices, not people. A couple in a room is typically three or four devices: two phones, a laptop, sometimes a tablet. A forty-room hotel at full occupancy is well over a hundred devices before staff.
How many separate networks you can run. Each one is fully separated from the others. Typical use:
- Guests: internet only, and no ability to see anything else on your network
- Staff: reception, back office, the property management system
- Management: cameras, door systems, anything that must not share a network with guests
Keeping guests off the network your booking system lives on is the main reason to want more than one.
Choosing
Size by peak, not by average. The night your hotel is full is the night the WiFi is judged, and a licence sized for a normal Tuesday will fail exactly then.
A rough rule: rooms × 3, plus your staff and equipment devices, then take the next tier up.
Current tiers and their prices are on the Click Hotel page. They are shown live, so what you see there is what you pay.
What is not limited
- How much data guests use
- How fast their connection is, beyond what your own line delivers
- How many nights they stay
- How many times a guest reconnects
The tier caps concurrent devices and networks. Nothing else is metered.
Being on the wrong tier
If you outgrow a tier, guests begin failing to connect at peak while everything looks fine off-peak, which is a hard fault to diagnose from a complaint the next morning.
If your WiFi is only ever bad when the hotel is full, you have outgrown your tier. See Moving up a tier.
One licence, one appliance
A licence is tied to the appliance it is activated on. If you replace the hardware, the licence moves with you; contact support and it is transferred to the new box.